The standard is written down
What counts as a qualified lead is agreed in writing before a caller dials, so nobody argues about it later. If we cannot define it with you, the campaign is not ready to launch.
About us
We Build the Outbound Team You Would Rather Not Manage
Imperial Outreach is an outbound operating business. We recruit, train and manage dedicated cold callers for U.S. companies, and we run the campaign around them so the work happens whether or not your week is busy.
Why we exist
Most pipelines do not fail from a lack of talent. They fail from a lack of dialing.
Every sales team we have worked with knows exactly who they should be calling. They have the list. They have the offer. What they do not have is somebody who will work it on the days the calendar is already full.
So prospecting becomes the thing that happens when nothing else is happening. Old leads sit untouched in the CRM. Interested prospects who asked for a call back in the spring never hear from anyone again. The forecast moves with whichever week the team had spare hours.
Imperial Outreach exists to take that work off the closer’s desk without letting it become somebody’s side task. A dedicated caller, a written script, an agreed definition of a qualified lead, and a record of every attempt. Your team keeps doing the part they are actually good at.
At a glance
- What we do
- Dedicated cold calling, lead qualification, appointment setting, follow-up, CRM management and database reactivation
- Who we serve
- U.S. businesses, primarily Real Estate, Solar, Roofing
- How we staff
- Trained offshore callers, managed by us, certified on your script before they dial
- What you get
- Qualified opportunities in your CRM and appointments on your calendar, with the call context attached
- Where campaigns run
- Outbound campaigns operated for clients across the United States
What we believe
The Rules We Run The Business By
Outbound has a reputation problem, and it was earned. These are the commitments that keep us on the right side of it, including the ones that cost us money.
Dispositions are recorded honestly
A caller who logs a decline as a no-answer makes every report worthless. Disposition discipline is part of caller certification, and it is reviewed, not assumed.
We would rather lose the deal than oversell it
If outbound is not the right lever for your business right now, we will say so on the strategy call. A campaign that was never going to work costs us more than the revenue is worth.
Compliance is configuration, not a promise
Calling windows, do-not-call screening, suppression and per-state settings are enforced by the platform before each dial. We do not market the ability to call anyone without restrictions.
No numbers we cannot stand behind
You will not find borrowed industry statistics on this site. Performance figures appear once they reflect delivered campaign activity, and reviews appear once a client has given one.
The client owns the relationship
Leads, notes, recordings and CRM records are yours. If you leave, you leave with the data and the working list, not with a gap where your pipeline used to be.
How we work
A Managed Campaign, Not a Rented Seat
The difference between a caller and an outbound team is everything around the caller. This is what we run on your behalf.
01
A campaign, not a headcount
You are not renting dialing hours. Every engagement has a campaign record: industry, campaign type, geography, assigned callers, schedule, time zone, script version, qualification questions, CRM and calendar destinations, and daily, monthly and appointment goals.
02
Callers are trained on your offer
A caller is assigned to your campaign and certified on your script, your objections and your qualification criteria before going live. They work your list during your hours, not a shared pool rotating between accounts.
03
Everything lands in your systems
Qualified leads, appointments, notes and dispositions flow into the CRM and calendar your team already uses. Delivery failures are retried and surfaced, never silently dropped.
04
Performance is reviewed against the record
Weekly we look at the disposition mix, contact rate and appointment rate. Scripts, targeting and qualification thresholds change based on what closed, not on what felt right.
Meet the team
The People Behind Your Pipeline
Outbound is an operating business, not a piece of software. It is worth knowing who runs yours.
Timothy Dominick
Founder & Owner
Before you hand anyone your list and your calendar, it's fair to know who is behind the campaign. Tim on who we are, how we think about outbound, and what we expect from a campaign before we take it on.
- Who you'll actually be working with
- How we think about outbound and why
- What we expect from a campaign before we take it on
Malak Tamer
Founder & Operations Manager
Malak owns the operating side of every campaign. It is the part that decides whether the numbers show up. Callers are trained and certified on your script before they dial, lists are prepared and screened, dispositions are held to a standard that makes the reporting worth reading, and the settings that govern when and who a campaign may call are configured and reviewed rather than assumed.
- Caller recruitment, training and script certification
- Campaign setup: lists, qualification standards and dispositions
- Compliance configuration, do-not-call handling and audit oversight
- Weekly performance review and script iteration
Client reviews
What Clients Say About Working With Us
We publish reviews once clients give them
This space stays empty until a client has agreed to be quoted by name. We would rather show you nothing than words nobody said. In the meantime, ask on the strategy call and we will put you in touch with someone running a campaign like yours.
You focus on closing. We build the pipeline.
Ready to Build Your Outbound Team?
Tell us what you sell, who you want to reach, and how many callers you need. We’ll help you structure an outbound campaign around your business.
- A campaign structure, not a sales pitch
- Scoped to your offer, geography and CRM
- No obligation to proceed